Gladly Sidekick
AI and automation platform for personalized customer service
Gladly
Description
Gladly Sidekick is the AI automation layer within Gladly's customer service platform. It enables self-service through personalized AI conversations that know the customer's history and can take actions like processing returns.
Capabilities
personalized self-serviceaction executioncustomer history awarenesschannel switching
Tools
Gladly platformShopifyMagentoloyalty systemsREST API
Special Data & Knowledge
People-centered customer profiles enabling AI with full purchase and interaction history
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