NICE CXone
AI-powered contact center platform for customer experience
NICE
Description
NICE CXone is a comprehensive cloud contact center platform with Enlighten AI that automates quality management, provides agent guidance, powers virtual agents, and analyzes 100% of customer interactions for insights.
Capabilities
AI quality managementvirtual agentsinteraction analyticsagent guidance
Tools
CRM integrationsWFMIVRdigital channelsREST API
Special Data & Knowledge
Enlighten AI trained on billions of customer interactions for CX-specific AI models
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