Description
Zia is Zoho's AI assistant embedded in Zoho Desk that helps automate customer support. It suggests responses, tags tickets, detects sentiment, identifies anomalies in support metrics, and provides a self-service bot for customers.
Capabilities
response suggestionsticket tagginganomaly detectionself-service bot
Tools
Zoho DeskZoho CRMSlackZapierREST API
Special Data & Knowledge
Deep integration across the entire Zoho ecosystem for unified customer data and automation
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